In Step 1, click on the box that matches your problem.
Step 2 will open automatically. Fill in all the details.
Click "Generate Complaint Letter".
Your letter will appear below, ready to copy or download.
Step 3: Your Complaint Letter is Ready
Step 4: What to do next? (Escalation Ladder)
Step 1: Complain to the Bank
Send the above letter to your bank's official Grievance Redressal Cell email. As per RBI rules, the bank MUST resolve your issue (or give a valid reply) within 30 days.
Step 2: Escalate to RBI Ombudsman (If not resolved)
If you do not receive a satisfactory response within 30 days, you can escalate the complaint to the RBI Ombudsman (Banking Lokpal).
You can file the complaint for free on the RBI's official portal: https://cms.rbi.org.in
